How Can We Help You?

For all bookings, our discounts are automatically applied to your date choice and length of stay sellected.

7+ days = 10% off

14+ days = 20% off

30+days = 30% off

Please see Our Availability

We have a flexible booking and cancellation policy. 

• Booking dates can be rearranged free of charge up to 30 days before check-in.

• Bookings are fully refundable upto 30 days before check-in. 

• We also offer a Book Now Pay Later if this is required (please enquire)

For more details please see Our Booking Policy

Yes, please let us know at the time of booking and if we can accommodate we will.

Standard Book Direct Check-In time is 3pm

Standard Book Direct Check-Out time 11am

Our deep clean takes around 4 hours to complete (all being well) so bear this in mind.

Early Check-In from 1pm will be charged at £30 and before 1pm we will have to charge the nightly rate as we won't be able to accommodate a booking the night before.

Late Check-Out upto 1pm will be charged at £30, (after this time we can reserve the right to remove your belongings, if you have not agreed beforehand a later check-out). 

Anytime after 2pm we will have to charge the nightly rate as we won't be able to accommodate a booking that night.

We offer a deep 'check -in' clean which is  included in your booking cost.

Our cleaners are trained to our high standards and have a thorough checklist to ensure the cleaning is executed carefully.

Damages and faults are also noted, recorded & rectified. Cleaner's working hours are 9am to 5pm and the full cleaning process takes between 4-5 hours.

It is a 3-step process: Clean - Disinfect - Sanitise

To read more please see Our Cleaning Policy

No Loud Noise

No Smoking

No Parties

No Pets

To read more please visit Our T&C's

Enjoy the Pause received 76% 'Green REST' in its first REST assessment(2020)

Responsible, Environmental and Sustainable Tourism (REST)

Environmental - high energy efficient goods, green gas and electric, energy saving divices, eco toileteries and cleaning products, clear recycling processes, minimal plastic used, upcycled furniture.

Free parking outside the house overnight ( 9pm until 8am) for cars/vans however a motorbike can park for free outside the house at any time.

10 minutes free during the day for car/van parking. Ideal for unpacking your car at arrival or packing your car on departure (8am - 9pm is city-centre Zone A).

Parking Passes

We have a limited number of guest passes avaialble. £5 for 24hr & £2 for 2hr

Local CarParks

20 yards away upto £10 for 24hrs / £5 sundays (e.g. 3 night wkend booking - arrive friday 5pm leave monday 11am is roughly £20)

or

Leave the car at home

Chester Train Station is only a 15 minute walk away and the city centre is on your doorstep

Yes we offer a large fluffy bath towel per guest and additional 2 hand towels in the bathroom.

We do however have a washer dryer and laundry supplies in the kitchen that guests can use at their convenience.

Both beds will be made up before arrival with soft cotton mattress toppers, covers and quilt covers, pillow cases and large back rest cushions.

• 1 Travel Cot (any more charged at £5 each)
• Baby Blankets
• Changing Mat
• Baby Bath
• 1 Booster Chair (any more charged at £5 each)
• 1 Potty and Child Toilet Seat
• Child Step Stool
• Stair gate (top OR bottom on request)
• Various Toys, Books, Games

For a small fee we can provide:

Parking passes 2hr £2 & All Day £5 each

Extra coffee pods £5

Bath robes £5 each

Laundary Change Over £40

House Keeping £40 (2 hour clean)

and much more... Enhance Your Stay

We can offer a range of wellness services which include:

*local concierge recommendations

*in house yoga or pilates instruction

*mindful activitys around Chester

and much more... Enhance Your Stay

If you have something in mind please get in touch and we can create and cost a package just for you.

The house was decorated with calming, muted, and matte colours. As much natural light as possible which can be toned down with blinds and nets. Dimmable lighting, soft surfaces, rounded corners, good wifi for multi divices and secure back garden.

Due to the townhouse style of property we do have a step into the property (both front door and back door) and an internal single flight of stairs upto the bathroom and bedrooms.

The step into the property is 300mm high, the back door has 2 steps both 150mm down. The internal stairs have a handrail on both sides. 

The ground floor is all open plan wth no steps between areas. 

Access into the property is via a light up key pad but if vision is a problem we can provide a steralised key fob for your stay. The heating is controlled via a NEST dial on the wall with a large display.

The smoke / CO2 alarms both upstairs and downstairs have sensor nightlights to aid night time movement. We can remotley increase or decrease the level of light to suit your stay.

Also within the property there is an extra internal doorbell with an adujsable ring volumn.

If there is anything extra that you require to make your stay more comfortable please get in touch with us.